2 – Errors in Name, Business Hours, Category, or Other Info If you have multiple addresses that customers can visit, you’ll need to create multiple independent profile listings with different addresses and phone numbers.
To fix NAP issues, verify your profile contact information exactly matches what’s on your website and business license. box for a business location or are inappropriately categorized as a service area business. Listings may also be flagged if they contain a P.O. Google may suspend an account if they notice discrepancies between the NAP information in your profile and what’s published on your website or a third-party directory. NAP is your name, address, and phone number. 7 Common Reasons for Google My Business Suspension 1 – Incorrect or Inconsistent NAP Figuring out what went wrong requires you to do some sleuthing, so let’s review some common reasons why Google might issue a suspension. Here at Victorious, we can help customers carefully rebuild their Business Profiles and accounts to ensure complete compliance with official guidance and policies.įacing a Google Business Profile Suspension? Find Out Whyįrustratingly, Google doesn’t share the reason why your account or listing has been disabled. Instead, your best bet is to contact an agency that specializes in Google Business Profile optimization for assistance. If you’re facing a permanent suspension, don’t try to remake your accounts on your own. If your GBP is permanently suspended, you’ll receive an email saying your listing or account cannot be reinstated. Permanent suspensions cannot be reversed or appealed. The final type of suspension is the most serious. Once the manager is removed from the listing, you may be able to regain access to the account. A manager account suspension revokes a user’s ability to edit listings and may be accompanied by a soft or hard suspension of the business account, too. Similar to owner account suspensions, Business Profiles may be penalized because an authorized manager commits a guideline infraction in some way. If an owner account is reinstated, it may still lose its reviews. For example, an owner account may be suspended and all owned Profiles may be taken down if the account is used to post false or harmful reviews of a competitor. That includes activity that isn’t necessarily associated with the Business Profile listing in question. In the case of an owner account suspension, all Business Profiles and reviews associated with a single owner account will be taken down.Īn owner account may be flagged if Google suspects potential fraud or suspicious activity. While hard and soft suspensions remove business listings, business account suspensions flag the people behind the listings. Additionally, your listing may receive a hard suspension if Google determines your company doesn’t qualify for a GBP listing in the first place. Hard suspensions are typically doled out in cases of serious guideline violations, such as if Google suspects you’re attempting to promote illegal activities or scam users in some way. This can severely impact your business if customers rely on finding you through your knowledge panel.
2 – Hard SuspensionĪ hard suspension completely removes your Google Business Profile and Google Maps listing from view, even if a user searches for your business directly. Even though your GBP is still visible, it’s important to reclaim it as quickly as possible to prevent customers or competitors from suggesting inaccurate edits (which could be auto-published). Google soft-suspends accounts for a variety of reasons ranging from minor address misspellings to an out-of-place emoji in your business name. 5 Types of Google Suspensions 1 – Soft SuspensionĪ soft suspension removes your ability to edit your business listing and changes its status to “unverified.” Searchers will still be able to view an unverified listing, but you won’t be able to publish changes or respond to reviews.
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